Privacy Policy

Last updated: 20 August 2025

1. Who we are (Controller)

JOYCE TECHNOLOGY CONSULTING LTD, Registered office address: Coach House Grange, Centre Road, Lothersdale, Keighley, United Kingdom, BD20 8HL Company number: 14819714. Contact: privacy@joyconnects.com.

2. What data we collect

• Usage & device data: pages visited, interactions, approximate location (country), device/browser type, IP truncated/anonymized where possible.
• Cookie & consent data: your cookie choices (accept/reject/preferences), age‑gate verification status (18+ flag).
• Contact data: name, email, and message content you submit via the contact form.

3. Why we use your data (Purposes & legal bases)

• Site operation & security (necessary cookies) — legitimate interests.
• Analytics/Improvement (optional cookies) — your consent.
• Responding to messages (contact form) — legitimate interests and/or your consent.
• Compliance (legal obligations) — where required by law.

4. How long we keep data (Retention)

• Contact form messages: up to 24 months unless required longer for queries or legal reasons.
• Cookie preferences & age‑gate flag: up to 12 months unless cleared by you.
• Aggregated analytics: retained in anonymized form where feasible.

5. Sharing & processors

We may use trusted service providers (hosting, security, analytics) who process data on our behalf under data processing agreements. We do not sell personal data.

6. International transfers

Where data is transferred outside the UK/EU, we use appropriate safeguards (e.g., Standard Contractual Clauses) and additional measures where necessary.

7. Your rights

• Access, rectification, erasure, restriction, and portability.
• Object to processing based on legitimate interests.
• Withdraw consent at any time (for analytics cookies) without affecting prior lawful processing.
• Lodge a complaint with a supervisory authority. In the UK: Information Commissioner’s Office (ICO).

8. Children

The Service is for 18+ only. We do not knowingly collect data from minors.

9. Cookies

See our Cookie Policy for details. You can adjust choices anytime using the in‑site cookie banner’s “Preferences”.

10. Changes

We may update this Policy and will revise the “Last updated” date accordingly.

11. Contact

Privacy enquiries: privacy@joyconnects.com. DPO (if applicable): dpo@joyconnects.com